Frequently Asked Questions
Please read our FAQs before sending us a message.
Interac E-Transfer (Bank Payment Transfer) only
If you haven’t set up an e-transfer payee before, please click here to find the instructions (with video) to do so.
We ship all of our orders through Canada Post ExpressPost which offers a guaranteed delivery time of 2 – 3 days between MAJOR centres in Canada. Please note that some holiday times will result in mail delays over which we have no control.
You may track your package through Canada Post’s website by clicking here.
Yes, but only on RETAIL orders placed that total $150 (pre-tax) or more qualify for free shipping.
When checking out (and your pre-tax order is $150 or more), you’ll see a coupon code section. Enter “FREESHIP” to receive your order free of shipping charges.
Please place the order as usual.
DO NOT SEND THE E-TRANSFER PAYMENT YET.
Once you place the order and have your order number, please send us a note with a copy of your tax-exempt information (if we don’t already have it on file) and once validated, we will amend your account tax status and process your order. Please note that any attempts to abuse the system will result in your account being permanently shut down.
IF you have received a defective item in your order, please use the contact form to let us know. Provide the order number and the item information that you ordered. We will make sure that we fix it and that you get a happy resolution!
Because of the personal nature of most of the items in our shops, we do not accept returns.
All sales are final.
Send us an email
You may also send us an e-Mail by clicking here.