just the faq’S…

Here you will find answers to commonly asked questions about our services, products, return policies, shipping and tracking,etc…

If you don’t find the answer to your questions here, we invite you to reach out to us through our contact form by clicking the link below.

Contact us
How do I track my package?

Packages are sent with Canada Post. You must track your package with them. We have created a shortcut to their website for you. Click here.

If there is an issue with your package delivery (incorrect address, refusal, etc…), then we cannot do anything for you until  the package is returned to us.  Send us a note and we will follow up with you once the package is back in our possession.

I had an account with your old website. Do I have to create a new one?

Yes, you do, but it just takes a minute.

Creating a new account here will allow you to have more functionality and a better personalized user experience when using our website. You’ll also be able to create wishlists for products, see past purchases, reorder with ease, and track your parcel delivery.

I had special pricing with my old account. Will that carry forward to my new account here?

Please contact us before you place your order and we will make sure to migrate any special accommodations that you had with us previously to your new account.

What types of payment do you accept?

We only accept Interac e-transfers. Click here to learn how to pay if you are not familiar with e-transfer payments.

I want to pay by cheque.

We appreciate that not everyone wishes to use e-transfers for online purchases.  Even though it’s a very secure way to pay (watch this video) and extremely easy to set up, we will, under certain circumstances, accept a cheque as payment.  The cheque will have to clear our bank before we ship any product which will result in a delay from the time you place your order until you receive it.  If you still wish to pay by cheque, please reach out to us by e-Mail.

How do you ship your products?

We ship ALL of our orders by Canada Post.

We ship using one of two methods: XpressPost or pre-paid box including tracking & delivery, with signature required.

Why do I have to sign for my delivery?

The reason we do this is because we need to guarantee that products ordered are received ONLY by the person who ordered them.

Can I order from more than one brand at a time?

Yes and No. Even though our shop consists of smaller brand shops, you can shop most of them by going to our Shop Now Page. Certain products, such as Organo Gold and Black Oxygen Organics must be purchased separately as they ship from a location different than ours.

How do I set up a wholesale account?

Please fill out the wholesale enquiry form and we will get back to you within 24 – 48 hours.

Click (here) for the form.

What trade shows are you at this weekend?

Yes, we do trade shows, and that’s probably how we first met!

Because we sometimes are at 3 or more shows on any particular weekend, we cannot list all the shows we’ll be attending.  If you go to the trade show’s website, there will be a list of exhibitors or vendors.  Search for our name and if you see it, we’ll see YOU at the show.

Seed Return Policy

Seed Return Policy

Native Seed Co. is the only seed supplier in Canada that guarantees germination. If you get a seed that doesn’t germinate, follow these instructions.

  1. Click this link and print out the Seed Return form.
  2. Simply fill out the required information on our Seed Return Form.
  3. Package seed in original packaging, along with the Seed Return Form and send it to the address listed at the bottom of the Form. (You will have to cover the fee for shipping the seeds back to us.)
  4. Allow approximately 2 weeks for us to receive and replace your seed(s).

NOTE:  Requests made for seed replacement with missing information will result in delay or our inability to send out replacement seeds.  Please make sure to fill out the form completely.

This replacement policy is at the sole discretion of the company and abuse of this policy will not be tolerated. We retain the right to refuse seed replacement if we suspect abuse is at play and to terminate this policy without notice.