Packages are sent with Canada Post. You must track your package with them. We have created a shortcut to their website for you. Click here.
If there is an issue with your package delivery (incorrect address, refusal, etc…), then we cannot do anything for you until the package is returned to us. Send us a note and we will follow up with you once the package is back in our possession.
Creating a new account here will allow you to have more functionality and a better personalized user experience when using our website. You’ll also be able to create wishlists for products, see past purchases, reorder with ease, and track your parcel delivery.
Please contact us before you place your order and we will make sure to migrate any special accommodations that you had with us previously to your new account.
We appreciate that not everyone wishes to use e-transfers for online purchases. Even though it’s a very secure way to pay (watch this video) and extremely easy to set up, we will, under certain circumstances, accept a cheque as payment. The cheque will have to clear our bank before we ship any product which will result in a delay from the time you place your order until you receive it. If you still wish to pay by cheque, please reach out to us by e-Mail.
Yes and No. Even though our shop consists of smaller brand shops, you can shop most of them by going to our Shop Now Page. Certain products, such as Organo Gold and Black Oxygen Organics must be purchased separately as they ship from a location different than ours.
Yes, we do trade shows, and that’s probably how we first met!
Because we sometimes are at 3 or more shows on any particular weekend, we cannot list all the shows we’ll be attending. If you go to the trade show’s website, there will be a list of exhibitors or vendors. Search for our name and if you see it, we’ll see YOU at the show.
Native Seed Co. is the only seed supplier in Canada that guarantees germination. If you get a seed that doesn’t germinate, follow these instructions.
Click this link and print out the Seed Return form.
Simply fill out the required information on our Seed Return Form.
Package seed in original packaging, along with the Seed Return Form and send it to the address listed at the bottom of the Form. (You will have to cover the fee for shipping the seeds back to us.)
Allow approximately 2 weeks for us to receive and replace your seed(s).
NOTE: Requests made for seed replacement with missing information will result in delay or our inability to send out replacement seeds. Please make sure to fill out the form completely.
This replacement policy is at the sole discretion of the company and abuse of this policy will not be tolerated. We retain the right to refuse seed replacement if we suspect abuse is at play and to terminate this policy without notice.